[Bug 1798005] [NEW] Installer crashed on the "Who Are You?" panel.

[Darin Miller]

Public bug reported:

Tried install twice. Manual partition setup using existing partitions
for root and home-selecting format for both. After selecting the
timezone, the "Who Are you?" panel appears and the installer crashes
immediately.

ProblemType: Bug
DistroRelease: Ubuntu 18.10
Package: ubiquity 18.10.10
ProcVersionSignature: Ubuntu 4.18.0-10.11-generic 4.18.12
Uname: Linux 4.18.0-10-generic x86_64
ApportVersion: 2.20.10-0ubuntu13
Architecture: amd64
CasperVersion: 1.399
CurrentDesktop: KDE
Date: Mon Oct 15 20:48:27 2018
InstallCmdLine: file=/cdrom/preseed/kubuntu.seed boot=casper maybe-ubiquity initrd=/casper/initrd quiet splash --- maybe-ubiquity
LiveMediaBuild: Kubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 (20181016)
SourcePackage: ubiquity
UpgradeStatus: No upgrade log present (probably fresh install)

** Affects: ubiquity (Ubuntu)
Importance: Undecided
Status: New


** Tags: amd64 apport-bug cosmic kubuntu ubiquity-18.10.10
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Title:
Installer crashed on the "Who Are You?" panel.

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[Darin Miller]

Update: If I pause for a minute or so before proceeding to "Who are you
panel?", the install proceeds without issue. Without the pause, maybe
installer is attempting to write to drive that is not fully formatted?
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Title:
Installer crashed on the "Who Are You?" panel.

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[Rik Mills]

Crashlog

** Attachment added: "crashlog.log"
https://bugs.launchpad.net/ubuntu/+source/ubiquity/+bug/1798005/+attachment/5201557/+files/crashlog.log

** Changed in: ubiquity (Ubuntu)
Status: New => Confirmed

** Changed in: ubiquity (Ubuntu)
Importance: Undecided => High
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Title:
Installer crashed on the "Who Are You?" panel.

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[fossfreedom]

Confirmed with today's Ubuntu Budgie ISO as well
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Title:
Installer crashed on the "Who Are You?" panel.

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[Łukasz Zemczak]

This is a known issue, a regression introduced by latest ubiquity
changes, we are working on getting it fixed (or reverted).

** Changed in: ubiquity (Ubuntu)
Importance: High => Critical

** Changed in: ubiquity (Ubuntu)
Status: Confirmed => Triaged
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Title:
Installer crashed on the "Who Are You?" panel.

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[Ubuntu QA Website]

This bug has been reported on the Ubuntu ISO testing tracker.

A list of all reports related to this bug can be found here:
http://iso.qa.ubuntu.com/qatracker/reports/bugs/1798005

** Tags added: iso-testing
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[Iain Lane]

this https://git.launchpad.net/ubiquity/commit/?id=d784958 is our
proposed fix, will upload it shortly
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[Łukasz Zemczak]

** Changed in: ubiquity (Ubuntu)
Assignee: (unassigned) => Iain Lane (laney)

** Changed in: ubiquity (Ubuntu)
Status: Triaged => In Progress
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Installer crashed on the "Who Are You?" panel.

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[Łukasz Zemczak]

** Changed in: ubiquity (Ubuntu)
Status: In Progress => Fix Committed
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[APolihron]

Ubuntu Mate has the same problem sadly. Thanks for the fix.
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Installer crashed on the "Who Are You?" panel.

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[Launchpad Bug Tracker]

This bug was fixed in the package ubiquity - 18.10.11

---------------
ubiquity (18.10.11) cosmic; urgency=medium

* kde, gtk: Wait for both timezone and partman_commit before installing.
We were racing starting the installation with committing the partition
table changes, if you were fast enough at the timezone selection page.
What we need to do is wait until both timezone selection *and*
partman_commit have finished before.
This is a little bit delicate, because the user setup page, which comes
after the timezone page, writes to debconf and so we have to be careful
not to restart it after the user setup page is shown. We do that after
finishing timezone selection, since this writes to debconf. It is not
needed after partman_commit, because it only reads. (LP: #1798005)

-- Iain Lane <***@canonical.com> Tue, 16 Oct 2018 12:33:12 +0100

** Changed in: ubiquity (Ubuntu)
Status: Fix Committed => Fix Released
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Installer crashed on the "Who Are You?" panel.

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[Rik Mills]

Tested in vbox, proceeding as fast as I could.

Went past the crash point ok, install completed, and on restart the
installed system has my -en-gb package present (which was what the
regression causing change was intended to fix).

Thank you @Laney and sil2100.
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[Darin Miller]

Testing the 20181017 daily ISO, fix verified on the hardware used when
bug was discovered; install worked perfectly this time.

Thanks for the fast fix!
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