Discussion:
[Bug 1530523] [NEW] kcm_driver_manager: Infinitely shows Collecting information'
john safix
2016-01-02 09:50:02 UTC
Permalink
Public bug reported:

Driver manager shows only "Collecting information about your system". It
happens when started from both"System setting" and console (kcmshell5
kcm_driver_manager). The bug is similar to
https://bugs.launchpad.net/ubuntu/+source/kubuntu-driver-
manager/+bug/1280310 but "python3 /usr/lib/x86_64-linux-
gnu/libexec/DriverManager_DBus" does not do anything (stops after a few
seconds). The package python3-dbus.mainloop.qt is installed (4.11.4
+dfsg-1build3).

The bug started to appear after upgrading to kubuntu 16.04: KDE 5.4.3,
Qt 5.5.1, kernel 4.3.0-2, kubuntu-driver-manager 15.10ubuntu3

** Affects: kubuntu-driver-manager (Ubuntu)
Importance: Undecided
Status: New

** Description changed:

Driver manager shows only "Collecting information about your system". It
happens when started from both"System setting" and console (kcmshell5
kcm_driver_manager). The bug is similar to
https://bugs.launchpad.net/ubuntu/+source/kubuntu-driver-
manager/+bug/1280310 but "python3 /usr/lib/x86_64-linux-
gnu/libexec/DriverManager_DBus" does not do anything (stops after a few
seconds). The package python3-dbus.mainloop.qt is installed (4.11.4
+dfsg-1build3).

The bug started to appear after upgrading to kubuntu 16.04: KDE 5.4.3,
- Qt 5.5.1, kernel 4.3.0-2
+ Qt 5.5.1, kernel 4.3.0-2, kubuntu-driver-manager 15.10ubuntu3
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Title:
kcm_driver_manager: Infinitely shows Collecting information'

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john safix
2016-01-02 10:20:15 UTC
Permalink
** Summary changed:

- kcm_driver_manager: Infinitely shows Collecting information'
+ kcm_driver_manager: Infinitely shows Collecting information
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Title:
kcm_driver_manager: Infinitely shows Collecting information

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Philip Muškovac
2016-01-08 09:53:02 UTC
Permalink
Thanks for taking your time to report this bug and helping to make
Ubuntu better. Someone else also reported this on IRC, we'll look into
it.

** Changed in: kubuntu-driver-manager (Ubuntu)
Importance: Undecided => High

** Changed in: kubuntu-driver-manager (Ubuntu)
Status: New => Confirmed

** Changed in: kubuntu-driver-manager (Ubuntu)
Milestone: None => ubuntu-16.04

** Tags added: kubuntu xenial
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Charles V. Wright
2016-03-28 20:59:32 UTC
Permalink
same @hear ,,,just confirming it affects some one else

Kubuntu-16.04 -mar-19/daily.ISO

plasma-5.5.4

Qt-5.5.1

KDE Frameworks 5.18.0

Kernel-4.4.0.15-genaric

kubuntu-driver-manager -15.10ubuntu3

Ubuntu-drivers on the CLI works as expected

VINNY
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Clay Weber
2016-04-19 20:18:31 UTC
Permalink
If it helps debugging,, running kcmshell5 kcm_driver_manager
only shows the message "No frame loaded"
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Rohan Garg
2016-04-19 20:46:35 UTC
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Thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command only once, as it will automatically gather debugging information, in a terminal:
apport-collect 1530523

When reporting bugs in the future please use apport by using 'ubuntu-
bug' and the name of the package affected. You can learn more about this
functionality at https://wiki.ubuntu.com/ReportingBugs.

** Changed in: kubuntu-driver-manager (Ubuntu)
Status: Confirmed => Incomplete
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lnxusr
2016-04-23 05:28:12 UTC
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Production was released yesterday, and this bug is still present.
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Marcus Zuber
2016-04-23 07:33:09 UTC
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ApportVersion: 2.20.1-0ubuntu2
Architecture: amd64
CurrentDesktop: KDE
DistroRelease: Ubuntu 16.04
InstallationDate: Installed on 2014-08-17 (614 days ago)
InstallationMedia: Kubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
Package: kubuntu-driver-manager 15.10ubuntu3
PackageArchitecture: amd64
ProcVersionSignature: Ubuntu 4.4.0-21.37-generic 4.4.6
Tags: xenial
UbuntuDriversList:
== cpu-microcode.py ==
driver : amd64-microcode - distro non-free
Uname: Linux 4.4.0-21-generic x86_64
UpgradeStatus: Upgraded to xenial on 2016-04-22 (0 days ago)
UserGroups: adm cdrom dip lpadmin plugdev roccat sambashare sudo
_MarkForUpload: True


** Tags added: apport-collected
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Marcus Zuber
2016-04-23 07:33:09 UTC
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apport information

** Attachment added: "Dependencies.txt"
https://bugs.launchpad.net/bugs/1530523/+attachment/4643798/+files/Dependencies.txt
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Marcus Zuber
2016-04-23 07:33:10 UTC
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apport information

** Attachment added: "JournalErrors.txt"
https://bugs.launchpad.net/bugs/1530523/+attachment/4643799/+files/JournalErrors.txt
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Marcus Zuber
2016-04-23 07:33:11 UTC
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apport information

** Attachment added: "ProcEnviron.txt"
https://bugs.launchpad.net/bugs/1530523/+attachment/4643800/+files/ProcEnviron.txt
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Marcus Zuber
2016-04-23 07:33:12 UTC
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apport information

** Attachment added: "UbuntuDriversDebug.txt"
https://bugs.launchpad.net/bugs/1530523/+attachment/4643801/+files/UbuntuDriversDebug.txt
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Josh
2016-04-23 22:09:12 UTC
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Is there any update on this? I'm having some graphical issues and need
the nvidia driver up.
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Stephen Stewart
2016-04-24 01:57:35 UTC
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Same, have graphics issues now in 16.04 that I never had in 15.10.
Because this doesn't work I can't install all of Intels microcode to fix
the issues.
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Ashley Gaterell
2016-04-24 02:51:27 UTC
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Just installed Kubuntu 16.04, I am also getting this issue. Let me know
if you require any information.
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John H Ring IV
2016-04-24 03:04:44 UTC
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For those needing an immediate workaround note that the CLI version is
fully functional. (I used it to install Intel microcode and nvidia
drivers). The name of the CLI program is ubuntu-drivers for those that
don't know.
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Nikola Snele
2016-04-24 07:35:27 UTC
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Guys you can install drivers/microcode from muon package manager or with
apt-get.

Install muon and then search for microcode/nvidia and install needed
packages.
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Rick Timmis
2016-04-27 21:39:02 UTC
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Investigations into the problem reveal that kcmshell5 appears to be
waiting for qapt..

<ubottu> bug 1530523 in kubuntu-driver-manager (Ubuntu) "kcm_driver_manager: Infinitely shows Collecting information" [High,Incomplete] https://launchpad.net/bugs/1530523
[21:28] <sick_rimmit> Oh ah right
[21:30] <sick_rimmit> Can you reproduce it on your machine ?
[21:30] <sick_rimmit> I am on 15.10 here right now
[21:30] <clivejo> yes
[21:31] <sick_rimmit> OK..
[21:31] <clivejo> I think it does same on 15.10
[21:31] <clivejo> can you try?
[21:31] <sick_rimmit> Nope works for me
[21:31] <clivejo> hummm
[21:31] <clivejo> so whats changed!
[21:31] <sick_rimmit> try calling it from the command line, see what output you get
[21:32] <clivejo> nothing
[21:32] <sick_rimmit> hmmm
[21:32] <sick_rimmit> did your new builds of libqapt make it into Xenial, the one for muon ?
[21:32] [Notice] -kubuntu-ci to #kubuntu-devel- Project wily_unstable_parley build #142: STILL UNSTABLE in 38 min: http://kci.pangea.pub/job/wily_unstable_parley/142/
[21:32] <clivejo> yes
[21:32] <sick_rimmit> hmmm not that then
[21:32] <sick_rimmit> Odds are that kcm is using libqapt in a similar way to muon
[21:33] <sick_rimmit> try calling it again but this time with strace
[21:33] <sick_rimmit> strace kcm-manager or whatever its called
[21:33] <clivejo> the only change to libqapt was to make it emmit signals
[21:33] <sick_rimmit> that would fit the frame
[21:33] <sick_rimmit> I mean the previous version
[21:34] <sick_rimmit> where it didn't emit them
[21:34] <clivejo> thats why muon was crashing
[21:34] <sick_rimmit> If kcm has a slot awaiting a signal then et voila! stuck code
[21:34] <sick_rimmit> ok don;t worry too much about that
[21:34] <sick_rimmit> can you get strace to run kcm
[21:34] <-- Maxiride_ (~***@178.162.211.232) has left this server (Quit: Konversation terminated!).
[21:35] [Notice] -kubuntu-ci to #kubuntu-devel- Project wily_unstable_kactivities build #190: STILL UNSTABLE in 40 min: http://kci.pangea.pub/job/wily_unstable_kactivities/190/
[21:37] <clivejo> it runs and gets stuck
[21:37] <clivejo> strace keeps displaying this over and over
[21:37] <clivejo> http://paste.ubuntu.com/16088409/
[21:39] * sick_rimmit grabs monacle
[21:40] --> Blizzz (~***@ubuntu/member/blizzz) has joined this channel.
[21:40] <sick_rimmit> If you sit for a few seconds hands off machine does it continue output
[21:41] <clivejo> yes
[21:41] <sick_rimmit> strace is a Stack trace utility so it picks up mouse, kdb, everything really
[21:41] <clivejo> just sits there doing that
[21:41] <clivejo> until I close the window
[21:41] <sick_rimmit> Ok so it is stuck in a loop doing something
[21:42] <sick_rimmit> question is what ?
[21:42] <sick_rimmit> so run it again without strace then ps uax to find its process id
[21:42] <clivejo> was hoping you could answer that
[21:42] <sick_rimmit> then lets try lsof
[21:42] * sick_rimmit needs man pages
[21:43] <sick_rimmit> ah yes
[21:44] <sick_rimmit> lsof -p <pid>
[21:44] <sick_rimmit> that will tell us what it is doing
[21:45] <-- SilentGh1 (~***@unaffiliated/silentghost) has left this server (Ping timeout: 246 seconds).
[21:45] <-- adrian (~***@unaffiliated/adrian) has left this server (Ping timeout: 268 seconds).
[21:46] <-- superfly (***@ubuntu/member/superfly) has left this server (Ping timeout: 260 seconds).
[21:47] <clivejo> looks like it refreshed my package list
[21:47] <clivejo> dev/urandom
[21:47] --> dougiel (~***@S0106c8fb265cba8c.wp.shawcable.net) has joined this channel.
[21:47] <clivejo> /tmp/qapt-sock-3bf25b14c38b41b3a3540f48d3546b04
[21:49] <sick_rimmit> Alright that's progress
[21:50] <clivejo> it is?
[21:50] <sick_rimmit> So it's waiting on the qapt socket
[21:50] <clivejo> what does that mean?
[21:51] <sick_rimmit> it is an interprocess communication
[21:51] --> superfly (***@ubuntu/member/superfly) has joined this channel.
[21:51] <clivejo> ah
[21:51] <sick_rimmit> kcm -> qapt
[21:51] <sick_rimmit> so now it is qapt that is doing something and kcm is awaiting it
[21:51] <sick_rimmit> so ps uax qapt
[21:52] <sick_rimmit> and lsof again
[21:52] <sick_rimmit> what is qapt doing ?
[21:52] <clivejo> nothing
[21:53] <clivejo> its not running
[21:53] [Notice] -kubuntu-ci to #kubuntu-devel- Yippee, build fixed!
[21:53] [Notice] -kubuntu-ci to #kubuntu-devel- Project wily_unstable_kpimtextedit build #124: FIXED in 41 min: http://kci.pangea.pub/job/wily_unstable_kpimtextedit/124/
[21:53] <sick_rimmit> Ah ok, because it's a library
[21:53] * sick_rimmit thinking....
[21:54] [Notice] -kubuntu-ci to #kubuntu-devel- Project wily_unstable_purpose build #148: STILL UNSTABLE in 42 min: http://kci.pangea.pub/job/wily_unstable_purpose/148/
[22:02] * sick_rimmit running kcm here
[22:03] <clivejo> what version of libqapt are you running in wily?
[22:03] <sick_rimmit> Ah the one I compiled
[22:03] <sick_rimmit> good point
[22:06] <sick_rimmit> what is the comand to invoke kcm
[22:08] <clivejo> kcmshell5 kcm_driver_manager
[22:08] <clivejo> did you install libqapt globally?
[22:09] <clivejo> !info libqapt3 wily
[22:09] <ubottu> libqapt3 (source: libqapt): QApt library package. In component universe, is optional. Version 3.0.1-0ubuntu1.1 (wily), package size 133 kB, installed size 418 kB
[22:10] <sick_rimmit> Ah brill
[22:10] <sick_rimmit> Ah ah
[22:10] <sick_rimmit> !paste
[22:10] <ubottu> For posting multi-line texts into the channel, please use http://paste.ubuntu.com | To post !screenshots use http://imgur.com/ !pastebinit to paste directly from command line | Make sure you give us the URL for your paste - see also the channel topic.
[22:10] <sick_rimmit> http://paste.ubuntu.com/16088695/
[22:11] <sick_rimmit> Compare that with what you got
[22:12] --> greyback (***@conference/canonical/x-syidakyzkrhjalye) has joined this channel.
[22:12] <clivejo> Ill have to install it again!
[22:12] <clivejo> just a sec
[22:17] * soee_ 50 minutes
[22:17] <clivejo> ok I dont have /var/cache/apt-xapian-index/index.1/postlist.DB
[22:18] <clivejo> I have the tmp/qapt-sock
[22:19] <clivejo> but not the anon_inode
[22:19] --> ahoneybun_ (~***@172.58.168.121) has joined this channel.
[22:19] <clivejo> kcmshell5 22846 clivejo 64u unix 0x0000000000000000 0t0 575670 type=STREAM
[22:19] <clivejo> I have that instead
[22:19] [Notice] -kubuntu-ci to #kubuntu-devel- Project wily_stable_parley build #95: STILL UNSTABLE in 1 hr 6 min: http://kci.pangea.pub/job/wily_stable_parley/95/
[22:20] [Notice] -kubuntu-ci to #kubuntu-devel- Project wily_unstable_ktp-auth-handler build #97: STILL UNSTABLE in 49 min: http://kci.pangea.pub/job/wily_unstable_ktp-auth-handler/97/
[22:21] [Notice] -kubuntu-ci to #kubuntu-devel- Project wily_unstable_kholidays build #89: STILL FAILING in 1 min 22 sec: http://kci.pangea.pub/job/wily_unstable_kholidays/89/
[22:23] <-- greyback (***@conference/canonical/x-syidakyzkrhjalye) has left this server (Ping timeout: 252 seconds).
[22:23] <-- ahoneybun_ (~***@172.58.168.121) has left this server (Remote host closed the connection).
[22:23] <sick_rimmit> hmmm apt-xapian installed ?
[22:24] <sick_rimmit> dpkg --get-selections | grep apt-xapian
[22:24] <sick_rimmit> wondering if it is a missing dependency
[22:24] <-- dougiel (~***@S0106c8fb265cba8c.wp.shawcable.net) has left this server (Remote host closed the connection).
[22:25] --> dougiel (~***@S0106c8fb265cba8c.wp.shawcable.net) has joined this channel.
[22:26] --> adrian (~***@unaffiliated/adrian) has joined this channel.
[22:27] [Notice] -kubuntu-ci to #kubuntu-devel- Project wily_unstable_khelpcenter build #110: STILL FAILING in 6 min 55 sec: http://kci.pangea.pub/job/wily_unstable_khelpcenter/110/
[22:29] <clivejo> !info apt-xapian
[22:29] <ubottu> Package apt-xapian does not exist in wily
[22:30] <clivejo> !info apt-xapian-index
[22:30] <ubottu> apt-xapian-index (source: apt-xapian-index): maintenance and search tools for a Xapian index of Debian packages. In component main, is optional. Version 0.46ubuntu1 (wily), package size 55 kB, installed size 328 kB
[22:30] --> prth (~***@106.51.242.182) has joined this channel.
[22:30] <clivejo> !info apt-xapian-index xenial
[22:30] <ubottu> apt-xapian-index (source: apt-xapian-index): maintenance and search tools for a Xapian index of Debian packages. In component universe, is optional. Version 0.47ubuntu8 (xenial), package size 56 kB, installed size 268 kB
[22:31] <sick_rimmit> Ah I wonder if it brought it in for me when I did build-dep for Muojn
[22:31] <clivejo> valorie mentioned she had xapian when she installed muon
[22:32] <clivejo> issues
[22:32] <sick_rimmit> xapian seems to be the search library / indexer for apt
[22:32] <clivejo> yeah
[22:32] <sick_rimmit> I read this today on J Thomas's blog
[22:32] <clivejo> tends to just work
[22:33] <sick_rimmit> Well..
[22:33] <sick_rimmit> what we do know is that in your instance. kcmshell is blocked by a non returning socket /var/qapt
[22:34] <sick_rimmit> I am afraid at this point I am out of my depth
[22:34] <clivejo> me too
[22:34] <valorie> hmmm, apt-cache policy tells me I have it installed
[22:34] <clivejo> I wonder would Carlo know?
[22:34] <sick_rimmit> but I reckon pasting all this info to the LP Bug will really help the next person
[22:34] <clivejo> Rick, mind doing that?
[22:34] <clivejo> Im about ready for bed!
[22:35] <sick_rimmit> Can I get a paste of your lsof output
[22:36] <clivejo> :( Ive shut it all down
[22:36] <clivejo> does yours show a list of drivers you can install?
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Rick Timmis
2016-04-27 21:41:28 UTC
Permalink
In 16.04 lsof shows kcmshell5 stopped at /tmp/qapt-sock-blah...blah

where as in the working version on 15.10 it passes that and drops out of
process with

kcmshell5 5100 ricktimmis 59u unix 0x00000000 0t0 82414 /tmp/qapt-sock-6b32908485534dfc9082102650209275
kcmshell5 5100 ricktimmis 60u 0000 0,11 0 8236 anon_inod

Hope this helps pointing in the right direction
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YAFU
2016-04-29 19:23:16 UTC
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Why does this is marked as "incomplete" and still not have anyone assigned?
Dude, this is important. What other information do you need to try to fix this?
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Rohan Garg
2016-04-29 19:41:35 UTC
Permalink
I did a bit of debugging with clivejo on IRC and it /seems/ to me that
this is a qapt issue, or how qapt gets setup via the Driver Manager.
I've asked clivejo to co-ordinate with the QApt maintainer.
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YAFU
2016-04-29 20:26:51 UTC
Permalink
Thank you. If you need us to do tests or some system information, you just ask here please.
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pubalapoub
2016-05-06 11:52:23 UTC
Permalink
Thanks for the information Rick, I'm posting here part of what strace
displays about 'kcmshell5 kcm_driver_manager', as <clivejo> did, but
this part may be the most interesting one:

http://paste.ubuntu.com/16256627/

Notes:
- The missing "file or directory" at the beginning is just here to help developers locate kcm_driver_manager's activity/progress.
- Everything occurring afterwards that I didn't paste is very similar to the last few visible lines.

Hope this helps a bit.
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Carlo Vanini
2016-05-12 13:44:42 UTC
Permalink
There are multiple problems:

* DriverManager emits signal in the constructor, so it fails and nobody notices.
* The qaptFailed signal is not connected (wouldn't be received anyway, see above)
* message "Collecting information..." would have hidden any error message

See attachment

Now, when it's stuck "Collecting information" try to run:
systemctl status dbus
if you see anything like
Activated service 'org.debian.AptXapianIndex' failed: Launch helper exited with unknown return code 1
then it's Bug #1579834

** Patch added: "fix signals for backend failure reporting"
https://bugs.launchpad.net/ubuntu/+source/kubuntu-driver-manager/+bug/1530523/+attachment/4661284/+files/driver_manager.patch
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Ubuntu Foundations Team Bug Bot
2016-05-12 16:25:58 UTC
Permalink
The attachment "fix signals for backend failure reporting" seems to be a
patch. If it isn't, please remove the "patch" flag from the attachment,
remove the "patch" tag, and if you are a member of the ~ubuntu-
reviewers, unsubscribe the team.

[This is an automated message performed by a Launchpad user owned by
~brian-murray, for any issues please contact him.]

** Tags added: patch
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pubalapoub
2016-05-14 16:39:52 UTC
Permalink
** Changed in: kubuntu-driver-manager (Ubuntu)
Status: Incomplete => Confirmed
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Francesc Vicent
2016-05-26 09:14:12 UTC
Permalink
Before applying Carlo's patch but with update-apt-xapian-index-dbus
corrected according to Bug #1579834 this is what I get from 'systemctl
status dbus':

dbus[958]: [system] Rejected send message, 3 matched rules;
type="method_return", sender=":1.66" (uid=0 pid=2152
comm="/usr/bin/python3 /usr/share/apt-xapian-index/updat")
interface="(unset)" member="(unset)" error name="(unset)"
requested_reply="0" destination=":1.254" (uid=1001 pid=29622
comm="/usr/bin/systemsettings5 ")
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yossarian_uk
2016-06-15 09:13:31 UTC
Permalink
This seems to have returned in 16.04 (with ubuntu-graphics package
installed)
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Francesc Vicent
2016-06-15 21:56:43 UTC
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That's when it started to appear, as per its description.
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Feathercoin
2016-06-24 14:33:46 UTC
Permalink
I have "upgraded" to 16.04 and am suffering this bug, it is urgent and
critical.
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syrtis
2016-06-30 14:45:55 UTC
Permalink
Hello, I solved this problem by rebuilding the "Xapian index" using:

sudo update-apt-xapian-index

Now the Driver Management works again.
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Nick B.
2016-07-06 01:26:03 UTC
Permalink
Confirming, sudo update-apt-xapian-index works
Post by syrtis
sudo update-apt-xapian-index
Now the Driver Management works again.
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Rafael Jesus Alcantara Perez
2016-07-01 07:14:24 UTC
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I've done the same that #28 and now it detects my devices. Thanks.
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DaytonaJohn
2016-07-01 15:55:12 UTC
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#28 worked for me, also!!!
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dj_segfault
2016-07-03 07:59:43 UTC
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#28 worked for me too. Thank you syrtis
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cooloutac
2016-07-06 02:53:42 UTC
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I tired that command but it says command not found on my system. Using
latest kubuntu iso installed today.
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Kyle Gottfried
2016-07-06 02:58:28 UTC
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Can also confirm #28 worked for me.
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Kyle Gottfried
2016-07-06 03:01:24 UTC
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The command update-apt-xapian-index is available from the apt-xandian-
index package.
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Philip Muškovac
2016-07-06 09:32:41 UTC
Permalink
Thanks a lot for figuring this out. That apt-xapian-index vanished from
the image went unnoticed for 16.04. I added it back for yakkety just now
so we can check if this works on tomorrow's live image.

** Changed in: kubuntu-driver-manager (Ubuntu)
Status: Confirmed => Fix Committed

** Changed in: kubuntu-driver-manager (Ubuntu)
Milestone: ubuntu-16.04 => None

** Also affects: kubuntu-driver-manager (Ubuntu Xenial)
Importance: Undecided
Status: New

** Changed in: kubuntu-driver-manager (Ubuntu Xenial)
Importance: Undecided => High

** Changed in: kubuntu-driver-manager (Ubuntu Xenial)
Status: New => Triaged

** Changed in: kubuntu-driver-manager (Ubuntu Xenial)
Milestone: None => ubuntu-16.04.1

** Changed in: kubuntu-driver-manager (Ubuntu Xenial)
Assignee: (unassigned) => Philip Muškovac (yofel)
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Philip Muškovac
2016-07-06 09:41:15 UTC
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** Package changed: kubuntu-driver-manager (Ubuntu) => libqapt (Ubuntu)
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Launchpad Bug Tracker
2016-07-06 11:31:31 UTC
Permalink
This bug was fixed in the package libqapt - 3.0.2-0ubuntu3

---------------
libqapt (3.0.2-0ubuntu3) yakkety; urgency=medium

* libqapt3 should recommend apt-xapian-index for the package index
access which is required for most operations (LP: #1530523)

-- Philip Muškovac <***@kubuntu.org> Wed, 06 Jul 2016 09:43:26 +0000

** Changed in: libqapt (Ubuntu)
Status: Fix Committed => Fix Released
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pubalapoub
2016-07-08 14:20:43 UTC
Permalink
I confirm syrtis' solution solves the issue, however it seems to be
temporary, as I got into the issue again some time after. Could it be
linked to the installation of packages AFTER having run 'update-apt-
xapian-index' (what I did)? Meaning 'update-apt-xapian-index' should be
re-executed after each package install?
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DaytonaJohn
2016-07-09 19:09:32 UTC
Permalink
I just did some updates and noticed that I am back to the hung driver
manager. As pubalapoub says, rerunning the update-apt-xapian-index fixes
it again.
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Shaikailash
2016-07-20 15:23:13 UTC
Permalink
Hello. I just installed Kubuntu 16.04 and I have the same problem. That's quite bad since drivers are necessary to run wifi card and graphic card.
The command "sudo update-apt-xapian-index" is not found.
Thanks.
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pubalapoub
2016-07-20 19:52:14 UTC
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@Shaikailash: the command line equivalent is to run "ubuntu-drivers devices" in a terminal.
Wait for a few seconds and you'll get a list of proposed drivers. Then install the package of your choice (could be 'nvidia-361' for e.g.).
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Kyle Gottfried
2016-08-07 02:01:52 UTC
Permalink
Also, @Shaikailash, see comment 35:
https://bugs.launchpad.net/ubuntu/+source/libqapt/+bug/1530523/comments/35
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Marco Dalla Libera
2016-08-16 14:45:08 UTC
Permalink
The bug is still present at this time in Kubuntu 16.04.1.
To fix it I had to enter the command in comment #35
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Flamewart
2016-09-01 17:38:02 UTC
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The bug is still present at Kubuntu 16.04.1

I tried what #28 proposed but didn't work, says "command not found". I
leave the Konsole open for a minute and still no list appears as stated
by #41
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Carlo Vanini
2016-09-11 16:01:10 UTC
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Is anybody still affected by this bug? This has been solved in apt-
xapian-index 0.47ubuntu8.3 available in xenial-updates.
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tgm1024
2016-09-19 14:02:59 UTC
Permalink
Hi, I am experiencing this problem on a fresh install of Kubuntu
16.04/32bit x86 on an ancient Dell Vostro. Device manager simply hangs.
Plugged in via cat5.

However, while I certainly had quite a bit of unix programming
experience in the 80's and 90's {coughs, puts teeth in a glass, and
takes a moment to yell "get off my lawn"}, I'm a noob at Linux and
slowly inching my way into this apt-get mumblemumble business.

Can you tell me how to install the xenial-updates for Kubuntu (which I
assume gets me the xapian packages?

Just blast out a few commandlines for me if you have a sec.

Thanks!
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Sami Nieminen
2016-10-02 20:11:42 UTC
Permalink
I just installed fresh 16.04.1, fully upgraded it but still had to
install apt-xapian-index and run update-apt-xapian-index.

I have xenial-updates-enabled. There is missing dependency on driver
manager for apt-xapian-index and it seems to be mandatory to have.
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Thorsten Rochelmeyer
2016-10-18 08:59:51 UTC
Permalink
It's still there. Kubuntu 16.04, all packages up to date.
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Thorsten Rochelmeyer
2016-10-19 09:31:32 UTC
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It's still there. Kubuntu 16.04, all packages up to date.
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Roy Walmsley
2016-10-23 14:30:37 UTC
Permalink
Also confirming the bug is still present. Just installed a clean Kubuntu
16.04 system, fully updated. Tried to run the update-apt-xapian-index,
which reported it not there. So had to install first, reboot, then run
update. Now, driver manager works.

I'm surprised this bug is still present. It was reported right at the
beginning of the year.
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Peter R
2016-11-21 02:01:10 UTC
Permalink
Also confirming the bug is still present. Installed a clean Kubuntu
16.04.1 system, fully updated.
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Flames_in_Paradise
2016-11-22 16:17:58 UTC
Permalink
** Also affects: kubuntu-ppa
Importance: Undecided
Status: New

** Changed in: kubuntu-ppa
Status: New => Confirmed
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Philip Muškovac
2016-11-23 21:57:25 UTC
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** Changed in: libqapt (Ubuntu Xenial)
Assignee: Philip Muškovac (yofel) => Walter Lapchynski (wxl)

** Changed in: libqapt (Ubuntu Xenial)
Milestone: ubuntu-16.04.1 => None
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Walter Lapchynski
2016-11-25 18:44:45 UTC
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** Changed in: libqapt (Ubuntu Xenial)
Milestone: None => ubuntu-16.04.2
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Flames_in_Paradise
2016-12-06 17:51:20 UTC
Permalink
Copying over from bug 1643715 (which is not a dupe, but contained that
helpful hint) comment #6

Well let's look at these the responsible package:

http://packages.ubuntu.com/xenial/kubuntu-driver-manager

http://packages.ubuntu.com/yakkety/kubuntu-driver-manager

It should jump into the eyes then... ('apt-x-i' missing in xenial)

Also interesting to see this comparision

http://packages.ubuntu.com/xenial-updates/libqapt3

http://packages.ubuntu.com/yakkety/libqapt3

The latter has 'apt-xapian-index' as "recommends"

Hoping this little reseach helps to get this going. ;-)
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Flames_in_Paradise
2016-12-06 18:34:37 UTC
Permalink
Also pointing at ->
bug 1612392 [sru] Muon: missing dependency on software-properties-kde
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Walter Lapchynski
2016-12-07 05:47:44 UTC
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Um hold up. Correct me if I'm wrong, but I see that in BOTH cases, the
yakkety version is a higher version number than xenial???????? How does
that happen?
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Flames_in_Paradise
2016-12-16 17:10:01 UTC
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@ wxl: Well, than it needs to be added in BOTH cases. – Version no. in
Yakkety is higher because of a change. Check back wt packaging-Ninjas
(black belts) or look at the changelog.
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Jose Ramon I. Diokno
2017-01-02 00:42:04 UTC
Permalink
** Changed in: libqapt (Ubuntu)
Assignee: (unassigned) => Jose Ramon I. Diokno (popoyd68)
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JPTTEST
2017-01-10 11:32:55 UTC
Permalink
I've got this problem too, Xapian doesn't seem to be the cause.
Workaround that works for me is: 'start /usr/bin/kcmshell5 kcm_driver_manager' then run 'ubuntu-drivers list'
The driver list will appear in the kcm_driver_manager.
problem is, for me neither nouveau nor nvidia drivers work. but that's a different bug.

Fresh install of Kubuntu 16.4.1
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Ubuntu QA Website
2017-02-13 03:06:39 UTC
Permalink
This bug has been reported on the Ubuntu ISO testing tracker.

A list of all reports related to this bug can be found here:
http://iso.qa.ubuntu.com/qatracker/reports/bugs/1530523

** Tags added: iso-testing
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Walter Lapchynski
2017-02-18 18:49:45 UTC
Permalink
** Changed in: libqapt (Ubuntu Xenial)
Milestone: ubuntu-16.04.2 => xenial-updates
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Carlo Vanini
2017-03-30 21:20:49 UTC
Permalink
The fix (adding a recommends for apt-xapian-index) has been released for
yakkety in libqapt-3.0.2-0ubuntu3 but not for xenial.

I attach a debdiff of the same change, adapted to xenial.

** Patch added: "add recommends apt-xapian-index"
https://bugs.launchpad.net/ubuntu/+source/libqapt/+bug/1530523/+attachment/4850848/+files/libqapt_3.0.2-0ubuntu1.2.debdiff

** Tags added: ubuntu-sponsors
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Carlo Vanini
2017-03-30 22:11:48 UTC
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** Tags removed: ubuntu-sponsors
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Carlo Vanini
2017-04-02 23:53:01 UTC
Permalink
** Description changed:

- Driver manager shows only "Collecting information about your system". It
- happens when started from both"System setting" and console (kcmshell5
- kcm_driver_manager). The bug is similar to
- https://bugs.launchpad.net/ubuntu/+source/kubuntu-driver-
- manager/+bug/1280310 but "python3 /usr/lib/x86_64-linux-
- gnu/libexec/DriverManager_DBus" does not do anything (stops after a few
- seconds). The package python3-dbus.mainloop.qt is installed (4.11.4
- +dfsg-1build3).
+ [Impact]

- The bug started to appear after upgrading to kubuntu 16.04: KDE 5.4.3,
- Qt 5.5.1, kernel 4.3.0-2, kubuntu-driver-manager 15.10ubuntu3
+ * libQapt needs apt-xapian-index in order to search for packages, otherwise it never returns a result.
+ * As a consequence Driver Manager doesn't find packages and is empty.
+ * Before, apt-xapian-index was installed as a dependence of Muon (libmuon), which is not included in the default install anymore.
+
+ [Test Case 1]
+
+ * Update libqapt and run `kcmshell5 kcm_driver_manager`.
+ * After some time (~1 minute) Driver Manager shows suggested packages.
+
+ [Regression Potential]
+
+ * Low, Driver Manager is useless as of now.
+ * The same fix was applied in Yakkety.
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Darin Miller
2017-04-05 01:01:10 UTC
Permalink
This issues is fixed when testing today's daily download (4/4/17).
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Mathew Hodson
2017-05-07 21:15:00 UTC
Permalink
This has an easy work-around of installing apt-xapian-index.

** Changed in: libqapt (Ubuntu)
Importance: High => Medium

** Changed in: libqapt (Ubuntu Xenial)
Importance: High => Medium

** Tags added: packaging

** Changed in: libqapt (Ubuntu)
Importance: Medium => Low

** Changed in: libqapt (Ubuntu Xenial)
Importance: Medium => Low
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Simon Quigley
2017-08-30 09:35:25 UTC
Permalink
I uploaded a fix for this to Xenial and it's in the Unapproved queue
now.

Unsubscribing ~ubuntu-sponsors as there's nothing left to do.

** Changed in: libqapt (Ubuntu Xenial)
Assignee: Walter Lapchynski (wxl) => Simon Quigley (tsimonq2)

** Changed in: libqapt (Ubuntu)
Assignee: Jose Ramon I. Diokno (popoyd68) => (unassigned)
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Brian Murray
2017-08-31 20:41:58 UTC
Permalink
Hello john, or anyone else affected,

Accepted libqapt into xenial-proposed. The package will build now and be
available at
https://launchpad.net/ubuntu/+source/libqapt/3.0.2-0ubuntu1.2 in a few
hours, and then in the -proposed repository.

Please help us by testing this new package. See
https://wiki.ubuntu.com/Testing/EnableProposed for documentation on how
to enable and use -proposed.Your feedback will aid us getting this
update out to other Ubuntu users.

If this package fixes the bug for you, please add a comment to this bug,
mentioning the version of the package you tested and change the tag from
verification-needed-xenial to verification-done-xenial. If it does not
fix the bug for you, please add a comment stating that, and change the
tag to verification-failed-xenial. In either case, details of your
testing will help us make a better decision.

Further information regarding the verification process can be found at
https://wiki.ubuntu.com/QATeam/PerformingSRUVerification . Thank you in
advance!

** Changed in: libqapt (Ubuntu Xenial)
Status: Triaged => Fix Committed

** Tags added: verification-needed verification-needed-xenial
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DaytonaJohn
2017-09-01 19:24:30 UTC
Permalink
I don't think this fixed it for me. Here are the details:
According to Synaptic Package Manager, I am running libqapt3 and libqapt3-runtime both at version 3.0.2-0ubuntu1.2
When I run the driver manager from the system settings, It does not show any drivers. Syslog shows:

Sep 1 15:13:03 jra-HP-ENVY-m7-Notebook-PC org.kubuntu.DriverManager[1733]: Traceback (most recent call last):
Sep 1 15:13:03 jra-HP-ENVY-m7-Notebook-PC org.kubuntu.DriverManager[1733]: File "/usr/lib/x86_64-linux-gnu/libexec/DriverManager_DBus", line 24, in <module>
Sep 1 15:13:03 jra-HP-ENVY-m7-Notebook-PC org.kubuntu.DriverManager[1733]: import dbus
Sep 1 15:13:03 jra-HP-ENVY-m7-Notebook-PC org.kubuntu.DriverManager[1733]: ModuleNotFoundError: No module named 'dbus'

Synaptic shows I have dbus version 1.10.6-1ubuntu3.3 installed from the
devel section. I reinstalled dbus and still got the above error.

"Software & Updates" -> "Additional Drivers" shows that I am running
nvidia driver version 375.66 and intel-microcode for the CPU.

I am running Kubuntu 16.04 on an HP envy laptop with Nvidia Geforce
graphics and Intel I7 CPU.
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DaytonaJohn
2017-09-01 19:35:16 UTC
Permalink
I know you wanted tags, but I cannot find instructions on how to add
tags and have no further time to spend on this right now. Sorry
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Carlo Vanini
2017-09-02 23:46:16 UTC
Permalink
Hi John,

could you please check that you have the python3-dbus package installed?

For me libqapt 3.0.2-0ubuntu1.2 fixed the issue in Xenial.
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DaytonaJohn
2017-09-03 01:07:38 UTC
Permalink
Yes, I do have that package installed. However, your email alerted
me to what my problem really is. I am doing development using python and
I have a private installation of python3.6. The DriverManager_DBus
script is getting my installation of python3. I tried installing the
"dbus-python" module for python 3.6, but it fails to install due to a
missing dependency on "dbus-glib-1" which does not seem to be available
anywhere.

Anyway, modifying the DriverManager_DBus script to use
"/usr/bin/python3" instead of just "python3" results in a working driver
manager.

So, your libqapt mod fixes the problem, but I found another way to
break it :-)


-John
Post by Carlo Vanini
Hi John,
could you please check that you have the python3-dbus package installed?
For me libqapt 3.0.2-0ubuntu1.2 fixed the issue in Xenial.
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Simon Quigley
2017-09-17 01:45:22 UTC
Permalink
** Description changed:

[Impact]

* libQapt needs apt-xapian-index in order to search for packages, otherwise it never returns a result.
* As a consequence Driver Manager doesn't find packages and is empty.
* Before, apt-xapian-index was installed as a dependence of Muon (libmuon), which is not included in the default install anymore.

- [Test Case 1]
+ [Test Case]

* Update libqapt and run `kcmshell5 kcm_driver_manager`.
* After some time (~1 minute) Driver Manager shows suggested packages.

[Regression Potential]

* Low, Driver Manager is useless as of now.
* The same fix was applied in Yakkety.
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Simon Quigley
2017-09-17 01:58:26 UTC
Permalink
I can confirm that this successfully fixes the issue on a fully updated
Kubuntu 16.04 install.

** Tags removed: verification-needed verification-needed-xenial
** Tags added: verification-done verification-done-xenial
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Launchpad Bug Tracker
2017-09-18 14:17:43 UTC
Permalink
This bug was fixed in the package libqapt - 3.0.2-0ubuntu1.2

---------------
libqapt (3.0.2-0ubuntu1.2) xenial; urgency=low

* libqapt3 should depend on apt-xapian-index for the package index
access which is required for most operations (LP: #1530523).

-- Simon Quigley <***@ubuntu.com> Wed, 30 Aug 2017 04:30:26 -0500

** Changed in: libqapt (Ubuntu Xenial)
Status: Fix Committed => Fix Released
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Łukasz Zemczak
2017-09-18 14:17:50 UTC
Permalink
The verification of the Stable Release Update for libqapt has completed
successfully and the package has now been released to -updates.
Subsequently, the Ubuntu Stable Release Updates Team is being
unsubscribed and will not receive messages about this bug report. In
the event that you encounter a regression using the package from
-updates please report a new bug using ubuntu-bug and tag the bug report
regression-update so we can easily find any regressions.
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Simon Quigley
2018-07-07 04:06:23 UTC
Permalink
Thank you for taking the time to report this bug and helping to make Kubuntu better. We are sorry that we do not always have the capacity to look at all reported bugs in a timely manner. There have been many changes in Kubuntu since that time you reported the bug and your problem may have been fixed with some of the updates. It would help us a lot if you could test it on a currently supported Kubuntu version. If you test it and it is still an issue, kindly upload the updated logs by running only once:
apport-collect 1530523

and any other logs that are relevant for this particular issue.

** Changed in: kubuntu-ppa
Status: Confirmed => Incomplete

** Changed in: libqapt (Ubuntu)
Status: Fix Released => Incomplete

** Changed in: libqapt (Ubuntu Xenial)
Status: Fix Released => Incomplete
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https://bugs.launchpad.net/bugs/1530523

Title:
kcm_driver_manager: Infinitely shows Collecting information

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Val
2018-07-14 11:03:03 UTC
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Hi Simon, I can confirm the issue is solved (Kubuntu 16.04.4). Thanks!
The Driver Manager now quickly states that no proprietary pilots are available for my machine (which seems correct since I run with an AMD CPU & GPU).
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https://bugs.launchpad.net/bugs/1530523

Title:
kcm_driver_manager: Infinitely shows Collecting information

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Nikola Snele
2018-07-14 14:29:27 UTC
Permalink
Am 14.07.2018 13:14 schrieb "Val" <***@bugs.launchpad.net>:

Hi Simon, I can confirm the issue is solved (Kubuntu 16.04.4). Thanks!
The Driver Manager now quickly states that no proprietary pilots are
available for my machine (which seems correct since I run with an AMD CPU &
GPU).
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report.
https://bugs.launchpad.net/bugs/1530523

Title:
kcm_driver_manager: Infinitely shows Collecting information

Status in Kubuntu PPA:
Incomplete
Status in libqapt package in Ubuntu:
Incomplete
Status in libqapt source package in Xenial:
Incomplete

Bug description:
[Impact]

* libQapt needs apt-xapian-index in order to search for packages,
otherwise it never returns a result.
* As a consequence Driver Manager doesn't find packages and is empty.
* Before, apt-xapian-index was installed as a dependence of Muon
(libmuon), which is not included in the default install anymore.

[Test Case]

* Update libqapt and run `kcmshell5 kcm_driver_manager`.
* After some time (~1 minute) Driver Manager shows suggested packages.

[Regression Potential]

* Low, Driver Manager is useless as of now.
* The same fix was applied in Yakkety.

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https://bugs.launchpad.net/bugs/1530523

Title:
kcm_driver_manager: Infinitely shows Collecting information

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Launchpad Bug Tracker
2018-09-13 04:17:41 UTC
Permalink
[Expired for libqapt (Ubuntu) because there has been no activity for 60
days.]

** Changed in: libqapt (Ubuntu)
Status: Incomplete => Expired
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You received this bug notification because you are a member of Kubuntu
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https://bugs.launchpad.net/bugs/1530523

Title:
kcm_driver_manager: Infinitely shows Collecting information

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Launchpad Bug Tracker
2018-09-13 04:17:44 UTC
Permalink
[Expired for Kubuntu PPA because there has been no activity for 60
days.]

** Changed in: kubuntu-ppa
Status: Incomplete => Expired
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You received this bug notification because you are a member of Kubuntu
Bugs, which is subscribed to libqapt in Ubuntu.
https://bugs.launchpad.net/bugs/1530523

Title:
kcm_driver_manager: Infinitely shows Collecting information

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Simon Quigley
2018-10-07 01:41:57 UTC
Permalink
** Changed in: libqapt (Ubuntu Xenial)
Assignee: Simon Quigley (tsimonq2) => (unassigned)
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https://bugs.launchpad.net/bugs/1530523

Title:
kcm_driver_manager: Infinitely shows Collecting information

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